Winning Client’s Heart

September 19 | 09.00 – 17.00 |

with Juli Nugroho (click to view trainer’s profile)


The one-day course will cover:

A comprehensive approach of the three pillars of service excellence; i.e. Self Mastery, Interpersonal Mastery and Professional Mastery.

  • Self Mastery

    • Knowing Yourself (pre-training materials)

    • My Personal SWOT Analysis

    • My Personal Value Assessment

    • “The perfect” account management personality

  • Interpersonal Mastery

    • Understanding the Client – DISC Typology Approach

    • Understanding the Client – Gallup Approach

    • Understanding the Client – STIFIN Approach

  • The Key of Professional Salesmanship Tools

    • Johari Window, Rapport, Likability Theory, 5 LOL, Active Listening & Positive

    • Understanding Client’s Hidden Needs

    • Understanding the Product Knowledge

Training method:
The training will be based on adult learning and neuro science approaches. Video clips, role-
plays, discussion, exercises and interactions between participants will enrich it. Participant
should be active!

Who should attend:
People working at servicing companies (junior to senior levels) who want to improve their servicing and selling skills.

Rp 1.250.00,-/pax (2 or more participants/company)
Rp 1.350.000,-/pax (payment before August 31)
Rp 1.450.000,-/pax (payment after September 1)
[incl. lunch, coffee-break, course material, documentation, and certificate]

- The minimum no. of participant to run the program is 8 pax. The maximum capacity is 20 pax
- Registration will be closed on September 17. Click here to register